1. Introduction
Online Ka Adda ("we", "us", "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our website or contact us via WhatsApp. This policy complies with the Indian Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023.
2. Information We Collect
- Name, phone number, and address provided during WhatsApp enquiry or order placement
- Messages and media shared with us on WhatsApp
- Basic browsing data collected automatically via analytics tools
3. How We Use Your Information
- To process and fulfill your orders
- To communicate order status and delivery updates
- To respond to your enquiries promptly
- To improve our product offerings and website experience
- To send promotional messages only if you have not opted out
4. WhatsApp Communications
When you initiate contact via WhatsApp, your phone number and chat history are stored on WhatsApp's platform, governed by WhatsApp's own Privacy Policy. We use this data solely to serve your order and enquiry needs. We do not share your WhatsApp data with any third party.
5. Data Sharing
We do not sell, rent, or trade your personal data. We may share information with courier/logistics partners for delivery, payment processors for transaction verification, or legal authorities if required by Indian law.
6. Cookies
Our website may use basic cookies for analytics and functionality. You may disable cookies via your browser settings without affecting your ability to browse our website.
7. Data Security
We take reasonable measures to protect your personal information from unauthorized access. However, no internet transmission is 100% secure. Please contact us immediately if you suspect misuse of your data.
8. Data Retention
Order and customer data is retained for up to 3 years for business and legal compliance purposes. You may request deletion of your data at any time by contacting us.
9. Your Rights
Under the Digital Personal Data Protection Act 2023, you may request access, correction, erasure, or withdrawal of consent for promotional communications.
10. Contact / Grievance Officer
4 Satadhar Nagar, Nr. Anjali Sabu Ni Dukan, Lila Nagar, N.H. No. 8, Service Road, Bapunagar, Ahmedabad, Gujarat - 382350 WhatsApp: +91 76986 85685 Email: hello@onlinekaadda.in
Last updated: June 2025